Refund, Return & Cancellation Policy

VISAGREENIC is committed to providing high-quality herbal and eco-friendly products. However, if you experience an issue with your order, please review our Refund, Return & Cancellation Policy below.

Return & Replacement Policy

We accept return or replacement requests only in the following cases:

Manufacturing Defects

If the product has a defect due to manufacturing.

Products Damaged or Leaked in Transit

If the products are damaged, broken, or leaked during transportation.

How to Request a Return or Refund

To request a return or refund, please follow these steps:

  • Notify us within 24 hours of receiving the order.
  • Contact us via email at Info@visagreenic.com or call +91 6361223586.
  • Provide details of the issue along with clear images and videos of the damaged or defective product(s).
  • We require pictures of the original shipping label and package to initiate further steps.
  • An unboxing video is highly recommended as it helps expedite the refund or replacement process in case of damage or missing items.

Refund Process

  • Refunds will only be initiated if the product is returned in its original packaging with labels and seals unbroken, where applicable.
  • Once the issue is verified, the refund process will begin within 3 working days.
  • The refunded amount may take up to 10 working days to reflect in your original payment method, depending on your bank or payment provider.

Exclusions

Please note the following exclusions:

  • Only items purchased directly from https://visagreenic.com are eligible for return or refund.
  • For purchases made through third-party marketplaces (such as Amazon, Flipkart, or other platforms), please contact the respective platform’s customer support.
  • Promotional items, sale items, and discounted purchases are not eligible for return or refund, unless they arrive damaged or defective.

Cancellation Policy

Orders can be cancelled only before they are processed or shipped.

How to Request a Cancellation

  • Contact us via email at Info@visagreenic.com or call +91 6361223586.
  • Provide your order number when requesting a cancellation.
  • Cancellation requests are typically processed within 24 hours.

Important Notes

  • Cancellation is not possible if the order has already been processed or shipped.
  • If the cancellation request is approved, a refund will be initiated within 3 working days.
  • It may take 5 to 7 working days for the refund to reflect in your original payment source.

Damaged, Expired, Defective, or Wrong Items

What to Do If You Receive a Damaged or Incorrect Product

All VISAGREENIC shipments go through strict quality checks before leaving our warehouse. However, in rare cases, products may be damaged during shipment or transit.

If you receive a damaged, defective, expired, or incorrect item:

  • Contact us within 24 hours of receiving the package.
  • Email us at Info@visagreenic.com with the following details:

Required information:

  • Order number
  • Images of the damaged or incorrect product
  • Images of the package (both closed and opened) showing the shipping label
  • An unboxing video if available

Providing complete information helps us resolve your issue faster.

Resolution

After reviewing your request:

  • If the product is available, we will send a replacement.
  • If the product is not available, we will process a full refund to your original payment method.

Contact Us

If you have any questions about this policy, please contact us:

VISAGREENIC
Website: https://visagreenic.com
Email: Info@visagreenic.com
Phone: +91 6361223586

Team VISAGREENIC